This blog outlines the new features and many benefits of the recently revamped Surface Management and Support Suite from Microsoft. It provides a centralized set of portals to help IT admins efficiently manage and monitor Surface devices on a wide scale - providing unparalleled insights and visibility. As explained in this blog post, the suite includes the Surface Management Portal in the Intune admin center and the Surface Support Portal in the Microsoft 365 center.
What is the Surface Management and Support Suite?
The Surface Management and Support Suite consists of two main portals: the Surface Management Portal in the Intune admin center and the Surface Support Portal in the Microsoft 365 admin center. These portals allow IT admins to manage and monitor Surface devices effectively, providing insights into device health, compliance, and warranty status. They help streamline device management, enhance operational efficiency, and support sustainability goals by estimating carbon emissions.
How does the Surface Management and Support Suite benefit IT admins?
The suite simplifies device monitoring and support, reducing complexity and time spent on management tasks. It enhances security by keeping devices compliant with the latest standards, optimizes budget by identifying devices under warranty, and supports environmental initiatives through tools that estimate carbon emissions. Additionally, it integrates smoothly with existing systems, improving overall operational efficiency.
What new features have been added to the Surface Management and Support Suite?
Recent updates include enhanced device insights, the ability to save service orders as drafts, and support for Microsoft Government Community Cloud (GCC-M). The suite now supports serviceability in 14 new countries, totaling 29, and allows for the submission of eligible accessories for exchange. Additionally, a carbon emissions estimator has been integrated, helping organizations assess their environmental impact more effectively.
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